NexPath Telephony Server
User’s Guide
NexPath Corporation
2972 Scott Boulevard
Santa Clara, California 95054
(408) 235-8916
PN3097, Rev. G
March 7, 2001
NTS SERVER HARDWARE LIMITED WARRANTY
THIS IS TO CERTIFY that the NexPath NTS Server hardware ("NTS Server") is hereby warranted to be free of all
defects in material and workmanship for one (1) year from the date of initial purchase. This Warranty does not apply
to a defect caused by negligence, misuse, accidents, acts of God, or to any use not in accordance with the instructions
and specifications published by NexPath Corporation ("NexPath"). Use of the NTS Server in emergency or time-crit-
ical or medical applications is not appropriate.
During the period of this Warranty, NexPath will repair or replace at our service center located in Santa Clara, Cali-
fornia, any part proving defective in material or workmanship. All expenses related to replacing or repairing a defec-
tive part under this Warranty will be assumed by NexPath except for the cost of transporting the product to NexPath's
service center, which shall be the responsibility of the buyer.
The buyer must notify NexPath of any defect, malfunction or nonconformity promptly upon discovery. Within 30 days
after receiving the NTS Server from the buyer, NexPath will repair or replace the defective part, at its own option,
provided that NexPath has found the NTS Server to be defective. CUSTOMER'S SOLE AND EXCLUSIVE REME-
DY HEREUNDER SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT SPECIFIED HEREIN.
The foregoing warranties are contingent upon (1) the proper use of the hardware in accordance with the instructions
and specifications published by NexPath, (2) the purchase of the NTS Server from a dealer or distributor authorized
by NexPath to sell the NTS Server, and (3) return of a properly completed Warranty Registration Card within 30 days
of purchase; and may not apply to any NTS Server that has been repaired or modified by persons other than NexPath.
The NTS Server Limited Warranty is non-transferable.
BUYER AGREES THAT ITS EXCLUSIVE REMEDIES, AND NEXPATH'S ENTIRE LIABILITY WITH RE-
SPECT TO THE NTS SERVER, SHALL BE AS SET FORTH HEREIN. BUYER FURTHER AGREES THAT NEX-
PATH SHALL NOT BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING
ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARIS-
ING OUT OF BUYER'S USE OR INABILITY TO USE THE NTS SERVER OR THE BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY, EVEN IF THE BUYER HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE
DAMAGES.
THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRAN-
TIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANT-
ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NexPath Corporation
2972 Scott Boulevard
Santa Clara, CA 95054
This Warranty is effective only if the enclosed registration card is returned to NexPath within thirty (30) days of the
date of initial purchase. NexPath neither assumes nor authorizes any representative or other person to assume for Nex-
Path any other liability in connection with the sale or shipment of NexPath products.
User’s Guide
Cancel Call Waiting 19
Clear 21
Add To Conference 22
Day Ringing/Night Ringing 23
Enable Day Ringing 23
Enable Night Ringing 23
Disconnecting 25
Disconnect Call 25
Do Not Disturb 26
Help 27
Help 27
Hold 28
Put A Call On Hold 28
Retrieve A Call From Hold 28
Swap Between a Current Call and a Call on Hold 28
Hook Flash the Central Office Line (Centrex and CLASSsm features) 30
Hook Flash the Central Office Line 30
Inside Lines 31
Line and Extension Numbers 33
Announce Line Number and Extensions 33
Listen In 34
Listen In 34
Night ringing 35
Operator 36
Dial the operator 36
ii
Table of Contents
Obtain an Outside Line 37
Paging (Public Address) 38
Passwords 41
Pick Up Ringing Speaker 43
Transferring Calls 44
Set Up Transfer 44
CHAPTER 3
Getting into your voice mail box if your mailbox is full 56
To enter a numeric pager number 57
Recording a short name 58
Adding a voice mail distribution group 58
Removing a voice mail distribution group 59
Sending a message directly from voice mail 59
iii
User’s Guide
Features Available When Leaving a Message 62
CHAPTER 4
Numeric Pager Notification 84
Email Notification 86
Adding and Using Voice Mail Distribution Groups 87
Personal Phone Book 89
Viewing the Call Log 91
Integration with Goldmine 4.0 and ACT! 3 & ACT! 4: 92
iv
Table of Contents
CHAPTER 5
Retrieve a call from a Park Orbit 106
Put a call on Hold 106
Picking up a ringing call 106
CHAPTER 6
VM Barge-in 113
Send to VM 113
Hold 113
Call Control 114
Using the Ring Group button 115
The Voice Mail page 116
v
User’s Guide
Setting message, pager, and email parameters 118
Other Voice Mail Features 119
System Information 121
Using the Phone Book page 123
CHAPTER 7
Installing the NexPath TAPI 2.1 Service Provider 129
Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program 129
Using the NexPath Telephony Service Provider (TSP) with other programs 134
CHAPTER 8
APPENDIX A
INDEX
Glossary 143
Index 149
vi
CHAPTER 1
Introduction
Welcome to the NexPath Telephony Server! The NexPath Telephony Server is a complete integrated tele-
phone system, including switching (or PBX-type functions), voice mail, automated attendant, automated call
distribution (or ACD), and network access and administration. This unique solution to small company tele-
phone systems allows you to have most if not all of the features of a large company PBX at a fraction of the
cost of these larger systems.
In fact, in many ways the NexPath Telephony Server goes beyond the functionality of most traditional tele-
phone systems. The NexPath Telephony Server was the first web-enabled telephone system when it was
introduced in late 1996. It has unique features not commonly found on larger systems, such as allowing you
to perform functions like picking up a ringing phone from any other phone, checking and retrieving your
voice mail from any desktop computer in the building or on the Internet, ring groups within call distribution
groups, and many other features that are unique to NexPath.
Note
This manual, along with all other system manuals, is available on the NexPath Telephony Server in
Adobe Acrobat format, if your PC is connected to the LAN. The URL for the list of manuals is http://
<system name>/manuals/1. Other URLs that are useful are available on the NexPath Telephony Server
at the URL http://<system name>/ or http://<system name>/help/.
1. Replace <system name> with the name assigned your specific NexPath Telephony Server by your system administrator, or
the IP address assigned to the NexPath Telephony Server. If you use the IP address, you must put in the trailing “/”.
1
User’s Guide
The NexPath Telephony Server combines the following subsystems into a single, tightly integrated, easy-to-
install, easy-to-maintain package:
• A complete switching system (PBX-like functions)
• Up to 136-line (outside+inside lines) capability.
• Functions such as call routing and switching can be performed using standard touch-tone codes
from conventional telephones. No expensive, proprietary phones are necessary.
• High bandwidth (64 kilobits per second), all digital signal paths pass fax and modem signals trans-
parently.
• Automatic fax detection
• An auto-attendant system
• Allows automated answering and routing of calls.
• Fully configurable, including custom messages and flexible numbering plans.
• Multiple auto-attendants with a different auto-attendant on each line if desired.
• A voice message recording and retrieval (i.e., voice mail) system
• Over 50 hours of voice mail and custom messages can be stored per system.
• Password protection provided for all voice mail access.
• Personal greetings can be recorded for each extension.
• 64 kilobits-per-second digitization, storage, and playback gives your messages unsurpassed clarity.
• 30 port simultaneous voice mail access capability.
• Support of the VMWI (FSK) voice mail waiting light.
• An Automatic Call Distribution (ACD) system
• Allows calls to be directed to a group, such as sales, rather than just to an individual.
• Multiple overlapping distribution groups with priority settings.
• Custom reassurance messages and hold music while the caller is waiting in the hold queue.
Other features include:
• Integrated TCP/IP LAN for network control and administration
• System administration is performed using standard Web browser (Netscape or Internet Explorer)
software running on any desktop computer.
• Control of any extension can be performed either from a telephone, from the Windows programs
NexDial or NexDirector, or from a Netscape Web browser software running on any desktop com-
2
Introduction
puter.
• Complete backup via LAN command, and retrieval of the backup file via ftp.
• A completely open network API (NexPath Simple Computer Telephony Protocol, N-SCTP) for
custom application development and 1st and 3rd party call control.
• Voice prompts and error messages available for all telephone operations
• A public address output for announcements, speaker ringing, and background music.
• A music-on-hold input
• Multiple auto-attendants and ACD groups can be set up
• Call waiting and call forwarding
• A complete system activity log
• Ring groups, including ring groups in ACD groups
• Distinctive ringing
• Reminder rings
• Multiple hold stack
• Park orbits
• Barge-in to voice mail in progress
• Listen-in to voice mail in progress
• Caller-ID pass-through and decoding (inside and outside calls).
• Visual Call Waiting (waiting call Caller ID).
• Power-failure bypass relays on all CO lines
• Multiple extension number assignment capability per line
• Numeric page upon receipt of voice mail
• System speed dial numbers
• Email notification upon receipt of voice mail.
• Announce name (screening) of calls based on Caller ID.
• Distintive Ringing for inside verses outside calls.
3
User’s Guide
Where to go for assistance
Every company has its own way of handling support for the NexPath System. Most have a person that is
responsible for the setup and administration of the NexPath Telephony Server, for making configuration
changes and answering questions about use of the telephone system. This person, the system administrator,
can provide you with information on use of the features of the system, and help you troubleshoot problems if
they arise.
All manuals on the system can be viewed from your web browser, if your system is LAN connected. The
URL is: http://<system_IP_address>/, then click on the link Manuals. Fill in <system_IP_address> with
the IP address provided to you by your system administrator. Note that in all URLs you must enter the trail-
ing “/” unless your system administrator has assigned the system a name that you can use instead of the IP
address.
In addition to this manual, the User’s Guide, there is also the System Administration Guide, and any Release
Notes provided with your system when it was shipped. All of these are also available on-line at the URL
listed above.
You can also have your system administrator call NexPath Support. The telephone number is on the Nex-
Path web page: http://www.nexpath.com.
Support Policies
NexPath provides telephone support for a single contact person (the system administrator) at no charge for a
limited period of time (usually 90 days) after the purchase of the system. Extended telephone support and
software upgrade services are also available for an annual charge. Check with your system administrator.
Please relay any questions you cannot resolve to your system administrator.
4
Introduction
Legal Notices
WARNING: The NexPath Telephony Server can be programmed to allow users, if the feature is enabled by
the system administrator and a valid password is entered, to listen in to conversations without the partici-
pants knowledge. Listening in to a conversation without the consent of one or both parties may be a viola-
tion of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony
Server, when using features of the system, to assure that he or she is in compliance with all applicable laws.
WARNING: The NexPath Telephony Server includes a LAN based protocol, NexPath Simple Computer
Telephony Protocol (N-SCTP), that allows the system to be programmed to function as an Automatic Dial
and Announce Device (ADAD). ADADs or similar devices that are used for commercial solicitation, or used
without the consent of the called party, are prohibited by many local, state, and federal laws. It is the
responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that
he or she is in compliance with all applicable laws.
5
User’s Guide
6
CHAPTER 2
Telephone Operations
The NexPath Telephony Server allows operations such as placing calls on hold, transferring a call, and set-
ting up conference calls to be controlled from any telephone connected to the system. This chapter describes
the operations available and how to control them. Note, though, that all of the operations described in this
chapter can also be performed from a Windows 95/98/NT computer if the computer is connected to the Nex-
Path Telephony Server through a TCP/IP network connection, and the program NexDial is installed. Some
operations are also available from NexDirector. Also, Windows and non-Windows machines connected to
the network and running Netscape Navigator 3.03 (and certain subsequent versions) can run TelOper, a
web-based desktop call control program. See CHAPTER 4:Windows Desktop Tools- NexPath Dialer starting
on page 65 and CHAPTER 5:Windows Desktop Tools- NexPath Call Director starting on page 93 for details.
Also, all voice mail operations can be performed from either a telephone or a computer. However, the key
sequences described in this chapter for call control from a telephone will be unavailable while you are
actively retrieving voice mail from a telephone. For details on voice mail operation, see CHAPTER 3:Voice
Mail starting on page 49.
General Concepts
Below is a list of topics which are common to the commands described throughout the rest of this chapter.
Please take the time to read this information before proceeding to the actual commands available in the Nex-
Path Telephony Server.
7
User’s Guide
Hook-flashes
Hook-flashes are one of the more complicated operations needed in the NexPath Telephony Server. The rea-
son we need them, though, is that if you press the keys on your telephone keypad while in the middle of a
normal call, the NexPath Telephony Server simply passes these key presses on to the other party. This is
handy when the other party’s phone system can do something with them, such as route your call to an exten-
sion within their building, but it makes it difficult to signal the NexPath Telephony Server that you want to
do something special like put a call on hold once you are in the middle of a call.
Some telephone systems solve this problem by requiring that you use special keys on their proprietary
phones (sometimes misleadingly called digital phones). The problems with special phones are that they are
expensive, they only work on one system, they become obsolete quickly, and they often do not have other-
wise commonly available features such as speed-dial.
On the NexPath Telephony Server, you can signal the system that you want to do something special like put
a call on hold while in the middle of a call by performing a hook-flash, then entering the command sequence
for the operation desired. Hook-flashes are done by quickly depressing and releasing the hook switch1 on
your phone, or by pressing the flash key on your phone.
Note, though, that perfecting the art of performing hook-flashes using the hook-switch might take a little
practice. You must depress the switch for long enough to make it obvious to the system that you want to sig-
nal it but not so long that the system thinks you hung up. A valid hook-flash is accomplished by depressing
the telephone hook switch for an interval of greater than 50 milliseconds and less than 1000 milliseconds (a
millisecond is 1/1000ths of a second, so 1000 milliseconds is one second).
Some phones come with a
button which performs the hook-flash function. Nortel telephones label it
Flash
the Link key. Care must be used with some telephones that have this button, however, since they can issue a
hook-flash for a full 3/4 of a second, which is a fairly long time. Some telephone do not properly collect the
keys you enter during this flash interval. If you begin entering other keys of a sequence before the pre-pro-
grammed flash time has ended, many older phones will block the subsequent tones, and the NexPath Tele-
phony Server will not “hear” these other keys and you will likely get an error message.
Test the telephones you are using, and, if the telephone does not queue the keys, make sure you have waited
until the preprogrammed flash time is over before pressing other keys. Or, better yet, if you have one of
1. The hook-switch is the switch that gets depressed by the handset when you hang up your phone.
8
Telephone Operations
these older phones, learn how to depress and release the hook-switch properly by hand instead of using the
key1.
Flash
Note
Many telephones are now being produced that properly queue other keypad keys after the flash key, so
that it can be depressed along with the other keys at any rate. In particular, the flash key on the Nortel
9316 (the flash key is called Link on the Nortel phone) and the Panasonic KX-TSC50 or KS-TSC55
telephones works properly with the NexPath Telephony Server.
In this manual, we will designate a hook-flash with the symbol
.
Flash
Beeps and rings
You will hear one short beep in your conversation if you are on the phone and you leave another call on hold
for too long2. You can use the Swap Hold sequence
(i.e., performing a hook-flash followed by
Flash
*
pressing the
button on your telephone) to toggle between your existing call and the call on hold.
*
Note
If you are not on the phone and you leave a call on hold too long, you will receive a short ring on your
phone, but when you pick up the phone, no one will be there. You can retrieve this call from hold using
the Retrieve Call From Hold sequence
.
1
*
Two short beeps in your conversation indicates that you have a call waiting. You can put the current call on
hold and pick up the new call using the Pick up Waiting Call sequence . You can then use the
Flash 3
to toggle between the two. Note that if you are done with your current call,
to pick up the incoming call. The pre-existing call you put on hold with the
Flash 3
will disappear when the person you were talking to hangs up.
Swap Hold sequence
you can still use
Flash 3
Flash
*
1. If you program a sequence into a phone with speed-dial, and
is programmed as one of the keys in the pro-
Flash
grammed sequence, the phone will automatically wait until the end of its own flash time before issuing the other keys in
the sequence. Therefore, this 3/4 second blanking time is not a problem for flash sequences programmed into a speed-
dialer.
2. This delay time is usually 45 seconds. However, the reminder ring delay time can be changed by your system administra-
tor, and might be set differently for your system.
9
User’s Guide
You will hear three short beeps if you are on the phone and someone uses the barge-in sequence to break into
your conversation.
Table 1: Rings
Sound
Meaning
Single normal ring (repeated
every 5 seconds)
By default, an Internal or External call. Your system administrator can
assign different ring cadences to outside calls if you wish.
Short ring every 60 seconds
Double ring, short-long ring, or
other combinations
A Reminder ring, meaning a call is on hold or in a park orbit
An Internal or External call, depending on how your extension is config-
ured. Check with your system administrator for different ring cadences.
Table 2: Tones
Sound
Meaning
Busy Tone
Dial Tone
One short beep every 45 seconds
Two short beeps
Three short beeps
An outside or inside line is in use.
You can make a call or access a feature.
A call is on hold or in a park orbit.
A waiting call is trying your extension.
Someone is barging in to your call.
Several short tones followed by dial tone when picking up
telephone.
You have unread voice mail messages.
Ring Cadence
Each inside line extension in the NexPath Telephony Server can be programmed to ring with one of six dif-
ferent ring cadences, or ringing patterns:
1. Long ring
2. Medium ring
3. Two short rings
4. Three short rings
5. Long and short ring
10
Telephone Operations
6. Short and long ring
Also, each inside line extension can be programmed to ring differently depending on whether the call is an
inside call or an outside call, using these ring cadences. Check with your system administrator if you would
like to have different ring cadences for inside or outside calls at your extension.
Call distribution groups
Your system administrator may configure your system’s auto-attendant to support call distribution groups
(ACD or automated call distribution), that is, groups of extensions which represent entire departments, such
as Sales or Marketing. When a caller calls in, they are given a message such as “Press 1 for Sales, 2 for tech-
nical support...”
When the caller presses one of these selections, the call is routed to the call distribution group defined for the
selection, and each extension within the call distribution that is accepting calls (see Accept Calls on page 13)
will ring in sequence. The exact ring sequence for the group and what happens if no one picks up the call is
determined by the system administrator when the call distribution group is configured.
Ring groups and Pickup groups
Your system administrator can assign a ring group number to any group of physical telephone lines. This
function is normally used so that a ringing phone can be picked up from another phone using the Pick Up
Group sequence
, followed by the ring group number. It is also used to cause a group of phones to ring
0
*
at the same time, so that any one of the phones can be answered to accept the call.
By factory default, ring group 0 is defined as all phones in the system except the PA speaker. This means that
you can usually pick up any ringing phone in the building by entering
.
0 0
*
Also by factory default, ring group 1 is defined as containing the telephone line which rings through your
company’s overhead PA speaker. Unless your system administrator has changed the definition of ring group
1, you can pick up a call ringing over the overhead PA speaker by picking up any phone and pressing
.
0 1
*
Ring groups can also be assigned to extensions by the system administrator, so that when the extension num-
ber is dialed, several telephones ring at the same time. Any one of the telephones can be answered to receive
11
User’s Guide
the call; the first telephone in the ringing group of extensions that goes off hook gets the call, the others get
dial tone.
Extensions numbers in the NexPath Telephony Server
There are eight different types of extensions in NexPath system:
1. Inside line extensions (default is 300-399)
2. Outside line extensions (default is 200-299)
3. Voice mailbox extensions (default is 500 -599 and 130-131)
4. Auto-attendant extensions (pre-configured as 120 (Day Program) and 121 (Night Program))
5. Park orbit extensions (default is 100 - 110)
6. Speed dial extensions (none predefined)
7. Public address extensions (special case of item 2 above, default is 111).
8. Extensions that ring several phones at once (special case of item 1 above, none predefined)
Any of these extensions types can be directly dialed from a telephone. The resulting function will be deter-
mined by the system programming for that extension type, i.e., you will ring a phone, seize an outside line,
enter voice mail, execute an auto-attendant program, etc.
The concept of extension numbers and their symmetric use throughout the system is a very powerful feature
of the NexPath Telephony Server.
System speed dial numbers
Your system administrator can program the NexPath Telephony Server to recognized special three digit
numbers, called speed dial extensions, that translate to 7 or more digit off-site numbers. These can be used
for convenient direct dialing, or for convenience in transferring calls.
Contact your system administrator to determine if any speed dial extensions have been configured for your
system.
12
Telephone Operations
Accept Calls/Do Not Disturb
Accept Calls
8
*
Do Not Disturb
9
*
When the NexPath Telephony Server is first started, your extension will automatically be placed in the
Accept Calls mode, which means that your phone will ring when someone calls you.
You can place your extension in the Do Not Disturb mode, though, during which calls made to your exten-
sion will go directly to your voice mail or directly to the number you specify as a forwarding number with-
out first ringing at your extension1. You may want to place your extension in the Do Not Disturb mode when
you are in a meeting and do not want your phone to ring or when you are out to lunch and do not want some-
one else to pick up your phone.
If your extension is part of a call distribution group and you place your phone in the Do Not Disturb mode,
then calls to the distribution group (Sales, for example) will not ring at your phone, but instead will go on to
the next extension in the group. Calls placed by dialing your extension number directly, however, will be
routed as described above.
To put your extension in the Do Not Disturb mode:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Do Not Disturb sequence
.
9
*
3. Enter your extension number.
4. If prompted, enter your password2, or a password with administrator privileges.
5. If your password was accepted, you will be notified that your extension has been placed in the Do Not
Disturb mode.
6. Hang up.
1. If your extension has not been configured to support voice mail and you have not set up call-forwarding for your exten-
sion, your phone will ring even if you place it in the Do Not Disturb mode.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
13
User’s Guide
To return your extension to the Accept Calls mode:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Accept Calls sequence
.
8
*
3. Enter the number of the extension you wish to change to Accepting Calls.
4. If prompted, enter your password1, or a password with administrator privileges.
5. If your password is accepted, you will be notified that your extension is now accepting calls.
6. Hang up.
Note
There is no indication at your phone whether your extension is in the Accept Calls mode or the Do Not
Disturb mode. If you want to be sure to receive calls, you can enter the Accept Calls sequence at any
time, even if your extension is already in the Accept Calls mode.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
14
Telephone Operations
Barge In
Barge In
#
2
Barge-in is the process of breaking into a conversation. To barge into your own voice mail extension, for
example, while someone is leaving you voice mail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Barge-in sequence
.
#
2
3. Enter the number of your voice mail extension.
4. If prompted, enter your password1, or a password with administrator privileges.
5. If your password is accepted, you will be connected to the person currently leaving you a message.
Note
If your phone is still ringing, you can usually pick up the call from any other telephone in the building
by picking up a phone and entering the Pick Up Ring Group 0 sequence
.
0 0
*
If your system administrator has given your account Barge-in/Listen-in permissions, you can also use the
sequence described above to barge into other people’s conversations while they are on the phone. Check
with your system administrator to see if you have barge-in permission. You do not need Barge-in/Listen-in
permission to barge-in to voice mail in progress in your own voice mail boxes.
Barge-in and Listen-in can be blocked on a line by the system administrator, by setting the line as a Secure
Line.
Note
When you barge into an existing conversation, the party at the extension number you barged into will
hear three short beeps, indicating that someone is barging into his or her call.
WARNING: Barge-in permissions also allow Listen-in. Listening-in to a conversation without the consent of one or
both parties may be a violation of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath
Telephony Server, when using features of the system, to assure that they are in compliance with all applicable laws.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
15
User’s Guide
Call Forwarding
Forward Calls
2
*
Cancel Forwarding
3
*
You can forward your calls to ring at any extension on the NexPath Telephony Server, or to an offsite num-
ber1. To set up call-forwarding:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Forward Calls sequence
3. Enter your extension number.
.
2
*
4. Enter the number (either an extension or an off-site number) to which you want your calls forwarded, fol-
lowed by the key, or wait four seconds.
#
5. If prompted, enter your password2, or a password with administrator privileges.
6. If your password was accepted, you will be notified that call-forwarding has been enabled, followed by
the announcement of the forwarded number (i.e., you can verify that the number you entered is correct).
7. Hang up.
Note
You do not have to enter a 9 to seize an outside line, if you are forwarding your calls offsite. The system
automatically seizes an outside line if the number is seven or more digits. However, you must enter a
one (if required) for a long distance number. Outside calls that are forwarded offsite may have reduced
quality and reduced audio levels. Consider using Centrex or CLASS type outside (CO) lines for best
forwarding quality. You can also use speed dial extensions for offsite forwarding, and get more control
over the call. See the Administrators Guide for details on speed dial extensions and CO line types.
When you enable call-forwarding for your extension, an incoming call will ring at your phone for 20 sec-
onds before being forwarded3. The call will then ring at the forwarding extension for 20 more seconds. If,
after this additional 20 seconds, no one has picked up the call and you have an exit extension (such as a
1. Your extension must have offsite forwarding enabled in the system configuration. Check with your system administrator.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
3. These are the factory-default forwarding and ringing delay times. Your system administrator can alter both of these times.
16
Telephone Operations
voice mailbox extension) associated with your extension, the call will go to the exit extension. That is, the
call will eventually go to the exit extension of the original extension the caller dialed.
If the extension is forwarded to a speed dial extension, and the speed dial number does not answer, the call
will go to the exit extension programmed in the speed dial extension configuration.
On the other hand, if you do not have an exit extension programmed, after the forwarding phone rings for its
additional 20 seconds, the caller will be notified that there is no one to take the call and will be disconnected.
Calls that are forwarded offsite (not using speed dial extensions) are monitored by the NexPath Telephony
Server, and the system will attempt to determine if a caller has answered. If not, the call will go to the exit
extension (such as voice mail), if the exit extension has been configured for the extension that was for-
warded. However, the monitoring of the progress of calls to outside lines depends on the ability to detect
call progress sounds on the telephone line. This is not a precise process and it may not be successful in all
cases. There can also be a delay before the call is connected.
Note
Offsite forwarding is only permitted from extensions that have offsite forwarding enabled in the system
configuration. Check with your system administrator to see if offsite forwarding is enabled on your
extension.
Offsite forwarding will use Centrex or CLASS features (hook-flash transfers) if the CO line involved has
been designated as a Centrex or CLASS line.
Calls forwarded to a speed dial extension are handled differently. If an extension is forwarded to a speed
dial number, then the call progress monitoring is handled as specified in the speed dial extension configura-
tion. The system will not attempt to determine if the call connects unless so designated in the speed dial
setup. The exit extension as specified in the speed dial extension setup is used if the call fails to complete.
If callers are experiencing delays in calls that forward off-site, try using speed dial extensions where you
have more control of the call progress monitoring. You may also want your system administrator to create a
custom automated attendant, which is used as an exit extension in place of your voice mail box. This will
allow you to play customized messages to a caller before fowarding off-site, to prepare the caller for delays,
and to allow the caller the option of going directly to voice mail.
Speed dial extensions and exit extensions must be configured by your system administrator.
17
User’s Guide
Note
An extension can only be forwarded once.
Call forwarding for your extension will remain in effect until you cancel call forwarding. To cancel call for-
warding:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Cancel Forwarding sequence
3. Enter your extension number.
3
*
4. If prompted, enter your password1, or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-forwarding has been cancelled.
6. Hang up.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
18
Telephone Operations
Call Waiting
Enable Call Waiting
4
*
Pick up a Waiting Call
Flash 3
Swap Between a Current Call and a Call on Hold
Flash
*
Cancel Call Waiting
5
*
When call-waiting is enabled for your extension, you will hear two beeps in your conversation when you are
on the phone and a new call comes in1. When you hear these two beeps, you can decide whether to put your
current caller on hold and take the new call, or continue talking to your current caller and, depending on how
you extension is set up, let the new caller go to either your voice mail, get forwarded, or be disconnected.
You can eliminate call-waiting beeps from your conversations by disabling call-waiting for your extension.
To enable call waiting at your extension:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Enable Call Waiting sequence
.
4
*
3. Enter your extension number.
4. If prompted, enter your password2 or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-waiting has been enabled.
6. Hang up.
If you enable call waiting for your extension and you are on the phone when another call comes in, you will
hear two short beeps in the middle of your existing call. You can press
to put the current call on
Flash 3
hold and answer the new call, or you can ignore the new call and let it go to your voice mail.
Note that if you pick up the incoming call, you can use the Swap Hold sequence
between the two calls.
to toggle
Flash
*
1. Your caller will not hear these beeps, only you will.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
19
User’s Guide
To disable call waiting at your extension:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Disable Call Waiting sequence
3. Enter your extension number.
.
5
*
4. If prompted, enter your password1, or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-waiting has been disabled.
6. Hang up.
The NexPath Telephony Server’s default configuration allows a phone to ring 20 seconds before being for-
warded, or 20 seconds before being sent to voice mail or getting disconnected, though your system adminis-
trator can alter these times. If you do not pick up a waiting call and you have set up call-forwarding for your
extension, a waiting call will forwarded after 20 seconds. If you do not have call-forwarding enabled but do
have a voice mailbox, then after 20 seconds the waiting call will go to your voice mailbox. If you have nei-
ther call-forwarding enabled nor voice mail, then after the 20-second delay time has expired, the caller will
be notified that there is no one to take the call and the call will be disconnected.
1. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
20
User’s Guide
Conference Calls
Set Up Conference
Add To Conference
Flash 7
Flash 8
The NexPath Telephony Server can allow up to four parties to be conferenced on a single conference call,
with the four parties being any combination of inside or outside lines.
To initiate a conference call:
1. Call your first party. This could be either an inside or an outside number.
2. Enter the Set up Conference sequence
. This will put your current call on hold and request a
Flash 7
conference circuit from the system. If a conference circuit is available, you will get an inside dial tone. If
no conference circuits are available, you will receive an error message and be re-connected to your first
call. Wait and try again later.
3. After getting a conference circuit and an inside dial tone, dial the number of the next party you wish to
conference in. This can include making calls to parties on either inside or outside lines. If you cannot get
your second party, retrieve your first call from hold using
and try again later.
1
*
4. Upon reaching your second party, enter the Add To Conference sequence
party, and your second party will all be talking to each other.
. You, your first
Flash 8
5. To add a fourth party to the conference, enter
again. The first two callers will remain con-
Flash 7
nected to each other, and you will receive an inside dial tone.
6. Dial the number of the next party you wish to conference in.
7. Upon reaching your third party, enter the Add To Conference sequence
nected to all three callers.
. You will be con-
Flash 8
8. You may hang up at any time and leave the conference active. The conference will end when no more
inside lines are involved in the call.
Note
You can obtain a conference circuit before calling your first party by skipping step 1 above.
22
Telephone Operations
Day Ringing/Night Ringing
Enable Day Ringing
#
0
Enable Night Ringing
#
1
The NexPath Telephony Server has two modes of operation that affect both the ringing of all extensions and
the auto-attendant: Day Mode (day ringing) and Night Mode (night ringing). Each extension can pro-
grammed to ring at different lines or groups of lines when the system is switched from Day Mode to Night
Mode. For example, an extension may be programmed so that calls placed to it ring one particular phone
when the system is in Day Mode, but ring all the phones in an entire ring group when the system is in Night
mode so that anyone left in the building can pick it up.
The auto-attendant may also have a Day Mode program and a Night Mode program. A different message
and set of choices may be presented to the caller depending on whether it is during regular business hours or
after hours. All of these features depend on the configuration and setup that is done by the system adminis-
trator when the system is installed or configured.
To enable day ringing (and disable night ringing):
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Enable Day Ringing sequence
.
#
0
3. If prompted, enter your password1, or a password with administrator privileges.
4. If your password was accepted, you will be notified that day ringing has been enabled.
5. Hang up.
To enable night ringing (and disable day ringing):
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Disable Day Ringing sequence
3. If prompted, enter your password1.
.
#
1
4. If your password was accepted, you will be notified that day ringing has been disabled.
1. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
23
User’s Guide
5. Hang up.
Note
Your system can configured to switch automatically between Day mode and Night mode. See your
system administrator for details on whether or not your system is configured to do so.
24
Telephone Operations
Disconnecting
Disconnect Call
#
Flash
You can disconnect from a call without hanging up. Once you have entered a password, you may want to do
this to avoid losing password protection or perhaps for other reasons. If your are using an inside extension
that automatically seizes an outside line (sometimes called assumed dial nine), this sequence will disconnect
from the outside line and return inside dial tone.
To disconnect from a call, or to disconnect from an outside line and obtain inside dial tone, without actually
hanging up the phone:
1. Enter the Disconnect sequence
.
#
Flash
2. You will receive an inside dial tone.
3. Enter a new command or the next number you want to dial.
25
User’s Guide
Hold
Put A Call On Hold
Flash
1
Retrieve A Call From Hold
1
*
Swap Between a Current Call and a Call on Hold
*
The NexPath Telephony Server can place up to three calls on hold at a time on any one extension. The calls
are place on a stack, much like a stack of boxes or books. The last call placed on the stack using
Flash
is entered. Calls place on hold at an extension can only be retrieved
from that extension (private hold). If you want to place calls on hold to be retrieved from any extension, use
1
is the first one retrieved when
1
*
park orbits (public hold). See Park Orbits on page 39 for a detailed description.
Calls placed on hold using the above sequences, or placed into park orbits, receive hold music, if enabled for
the line and external hold music is supplied to the system.
To place a call on hold:
1. Enter the Put Call On Hold sequence
. You will get an inside dial tone, and are free to call a
Flash
new number, enter a command, or hang up.
1
Note
If you inadvertently leave a call on hold and forget about it, you will get a short reminder ring every 45
seconds1.
To retrieve the call most recently put on hold:
1. Pick up the phone or otherwise get an inside line dial tone at the phone where the call was put on hold.
2. Enter the Retrieve Call From Hold sequence
hold.
. You will be connected to the call most recently put on
1
*
1. This is the factory default value for the reminder ring delay time. Your system administrator can alter this time if desired.
28
Telephone Operations
To swap your current call with the call most recently put on hold:
1. Enter the Swap Hold sequence . Your current call will go to the top of the hold stack, and you
Flash
*
will be connected with the most recent caller put on hold.
To get at a call on the hold stack when more than one call is on the stack:
1. Get an inside line. If you are on a call, you can hang up on this call without putting down the handset by
entering
. You can also transfer the current call using the Blind Transfer sequence
4
#
Flash
or the Set Up Transfer and Complete Transfer sequences
Flash
respectively.
Flash 6
and
Flash 5
2. Take the most recent call which was placed on hold off of hold by entering the Retrieve Call From Hold
sequence
.
1
*
3. Hang up or transfer this call.
4. Take the next call off of hold by entering the Retrieve Call From Hold sequence
.
1
*
5. If necessary, hang up or transfer this call, and take the first call which was placed on hold off of hold by
entering the Retrieve Call From Hold sequence
.
1
*
6. When done, hang up.
29
User’s Guide
Hook Flash the Central Office Line (Centrex and CLASSSM features)
Hook Flash the Central Office Line
Flash 9
You can send a hook flash to the central office line, rather than have the hook flash interpreted by the Nex-
Path Telephony Server. This is only useful if you have Centrex lines or CLASSSM features, such as three
way calling, enabled on your outside lines.
Note
The ability to hook flash a Central Office line can be enabled or disabled on a CO line by CO line basis
in the NexPath Telephony Server. This feature must be enabled with the administration software in
order for the sequence to work. Otherwise the sequence is ignored.
To send a hook flash to the central office line (see the note above):
1. While connected to an outside (central office) line, enter
. You should receive the signal from
Flash 9
the central office that the sequence is recognized, usually three short beeps and then central office dial
tone.
For example, to setup a three way call using CLASSSM features:
1. While connected to an outside (central office) line and talking to the first party, enter
. You
Flash
9
should receive the signal from the central office that the sequence is recognized: three short beeps and
then central office dial tone.
2. Dial the second party.
3. When you are connected, enter
again. You should now have a three way call.
Flash
9
Note
You must subscribe to CLASSSM features from your telephone company in order to use the three way
calling described above.
30
Telephone Operations
Inside Lines
When you first pick up your phone, the dial tone you hear is an “inside line” dial tone. This is a dial tone
provided directly by the NexPath Telephony Server and not by the phone company. When you have an
inside line, the NexPath Telephony Server is ready to accept both phone numbers to be dialed and the key
presses of the command sequences for the advanced operations described in this chapter and in the chapter
Voice Mail starting on page 49.
Some notes: After getting an inside line dial tone, if you do not press any keys, you will get a dial tone time-
out message after 90 seconds. Similarly, once you start dialing a phone number or command sequence, if
you wait more than 15 seconds between digits, the system will give you a keypad dialing time-out message
and then return you to an inside line dial tone. Also, if you make a call to another inside line and get a busy
signal and then forget to either hang up or otherwise disconnect from the call, you will get a busy signal
time-out message after 60 seconds1.
Often, the first thing you do after picking up your phone is dial
to get an outside line. Once you do this,
9
however, the NexPath Telephony Server stops trying to interpret all key presses except hook-flashes, as
described in the beginning of this chapter2. Not all commands start with hook-flashes, however, so it is
important to know how to get back to inside line dial tone. The easiest method is to hang up for a second or
two and then pick your handset again. Another way is to wait until the phone company decides that your
phone has been off-hook too long and disconnects you. This is similar to leaving a phone off-hook too long
at home, but instead of hearing silence and then the loud “beep-beep-beep” that the phone company usually
puts out, the NexPath Telephony Server detects this condition, hangs up the outside line, and returns you to
an inside line dial tone. Yet another method is to disconnect from your current call is to use the Disconnect
sequence
.
#
Flash
Sometimes, it is desirable to get an inside dial tone from outside your facility, especially when you want to
check your voice mail from home or from another facility. To get an inside line dial tone from outside your
building:
1. Dial your company and wait for your system to pick up.
1. These are factory default times, and can all be altered by your system administrator.
2. If your system is configured to perform area code lockouts, the NexPath Telephony Server will also check that the inside
line being used has permission to obtain an outside line, and that the area code being dialed is allowed for that line.
31
User’s Guide
2. During your company’s auto-attendant greeting, dial the number specifically set up by your system
administrator to give you an inside dial tone.
If your system is not programmed for an inside dial tone selection during the auto-attendant answering
sequence (it is not in the factory default), you can still get an inside dial tone by doing the following:
1. Dial your company and wait for your system to pick up.
2. During your company’s auto-attendant greeting, dial your own voice mail extension number.
3. When you hear your pre-recorded greeting, hit the
key, then enter your password. You will be in voice
#
1
mail at this point, and if your intention was to check your voice mail, then you are ready to press
for
2
Play,
for Pause, etc., as outlined in the chapter Voice Mail starting on page 49.
If, on the other hand, you really need an inside line dial tone to perform some other function such as enabling
call-forwarding for your extension or putting your system in Night Mode, then once you are in your voice
mail, press
(at this point,
is the Exit Voice Mail sequence), and you will get an inside dial tone.
*
*
Once you get an inside line dial tone from an outside line, you can perform all of the functions you would
from inside the building EXCEPT pressing to get an outside line dial tone. This is done to prevent users
9
from dialing in from outside and then placing long-distance calls which get charged to the company.
32
Telephone Operations
Line and Extension Numbers
Announce Line Number and Extensions
#
8
The Announce Line and Extension Number sequence
is primarily of value when performing system
#
8
administration of the NexPath Telephony Server. The system will announce the physical line number and all
extension numbers associated with any telephone from which the sequence is entered.
can also used for performing system administration from a telephone. If you use
and enter a
#
#
8
3
password with system administrative permissions and then press
after the password is accepted, you
#
8
will get a list of all user numbers and their passwords (see the NexPath Telephony Server System Administra-
tion Guide for details on user numbers).
33
User’s Guide
Listen In
Listen In
#
5
Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen
in (screen) voice mail in progress.
To listen into your own voice mail extension, for example, while someone is leaving you voice mail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Listen-in sequence
.
#
5
3. Enter the number of your voice mail extension.
4. If prompted, enter your password1, or a password with barge-in privileges.
5. If your password is accepted, you will be listening to the person currently leaving you a message.
6. If you want to Barge-in (take the call), enter
. The voice mail recorded up to that point will be
Flash
saved, the recording will terminate, and you will be connected to the caller.
If your system administrator has given your account Barge-in/Listen-in permissions, you can also use the
sequence described above to listen into other people’s conversations while they are on the phone, for quality
control and monitoring purposes. Check with your system administrator to see if you have Barge-in/Listen-
in permission.
Listen-in and Barge-in can be blocked on a line by the system administrator, by setting the line as a Secure
Line.
You do not need Barge-in/Listen-in privileges to listen in to voice mail in progress on your own voice mail
boxes.
WARNING: Listening-in to a conversation without the consent of one or both parties may
be a violation of local, state, and federal privacy laws. It is the responsibility of the user of
the NexPath Telephony Server, when using features of the system, to assure that they are in
compliance with all applicable laws.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
34
User’s Guide
Operator
Dial the operator
0
To reach the operator from inside your company:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial
.
0
3. The operator’s phone will ring.
Your system administrator will set up a normal extension number as the operator’s extension. Dialing
0
from an inside line is a shortcut for dialing this extension, though you can get the same result by dialing the
full extension number. Your system administrator can configure your system so that if the operator is busy or
does not answer, your call will go to the auto-attendant.
Note
Both inside and outside callers will get an entry error message if they try to dial
(or, for that matter,
0
any other number) while ringing an inside line. To get back to the operator, they will need to allow voice
mail to pick up, then press
.
0
36
Telephone Operations
Outside Lines
Obtain an Outside Line
9
You will get an inside dial tone when you lift your telephone handset unless your extension has been spe-
cially set up otherwise. Once you have an inside line dial tone, to get an outside line:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial
.
9
Note
You will get a busy signal if you dial
and all of the outside lines connected to your system are busy.
9
Your NexPath Telephony Server can be programmed to block dialing specific area codes from specific
phones or groups of phones. If you try to dial an area code that has been blocked on the phone you are using,
you will be disconnected and hear an error message, then get an inside dial tone.
On the other hand, your system administrator can assign you your own set of area code lockouts and permis-
sions. To override the area code lockouts on a particular phone with the area code permissions you have been
assigned personally:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter
. The system will ask you for your password.
#
3
3. Enter your password.
4. If your password was accepted, you will get a voice prompt and another inside dial tone.
5. Enter
.
9
6. After receiving an outside dial tone, dial the long distance number desired.
Check with your system administrator to determine the area code lockouts and permissions in place in your
system.
Note
Each inside line can be programmed by your system administrator to seize a different group of outside
lines when
number.
is dialed. You can seize a particular outside line by dialing the outside line extension
9
37
User’s Guide
Paging (Public Address)
If your system is connected to a PA system, your system administrator can configure one extension per card
as the paging extension1. When you dial this extension, you will be connected to the PA system and can
make announcements (For example, “Jim Williams, please dial 455.”).
To make an announcement:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial the paging extension number.
3. Begin speaking.
4. Hang up when done.
1. The factory default number for the paging extension is 111. An external amplifier is required (not supplied).
38
Telephone Operations
Park Orbits
Calls on the NexPath Telephony Server may be put on hold such that any caller can pick them up. This type
of public hold is called a park orbit. Park orbits are essentially a special type of extension, one which does
not ring anywhere, and anyone can pick up.
Park orbits are useful in a company where a call must be put on hold, and a PA (Public Address) system is
available to notify the called party to pick up the call. By putting the call in a park orbit, the called party can
answer the call anywhere in the building.
Calls in park orbits receive hold music, if enabled for the line and external hold music is supplied to the sys-
tem.
A call is placed in a parking orbit in the same way that it is transferred to a regular inside line extension. To
put a call in a parking orbit:
1. While connected to the party, enter the Blind Transfer sequence
2. Enter the desired park orbit extension number.
.
Flash 4
3. If your transfer was successful, you will hear a prompt telling you that the call was transferred and the
caller will be put on hold. If the park orbit you dialed is busy, you will get a busy tone and be reconnected
to your caller.
To announce that the call is on hold over the PA system:
1. Get an inside dial tone.
2. Dial the paging extension configured for your system (the factory default is extension 111).
3. Make your announcement.
4. Hang up.
To retrieve a call from park orbit:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial the desired park orbit number.
39
User’s Guide
Note
Calls left in a park orbit too long will cause a reminder ring (a single, short ring) to be sent to the
originating extension every 45 seconds1.
Your system administrator will reserve a specific set of consecutively-numbered extensions as park orbits2.
1. This is the factory default reminder ring delay time. Your system administrator can alter this time.
2. The factory default is to use extension numbers 100 to 110 as the system’s park orbits, though your system administrator
can alter this.
40
Telephone Operations
Passwords
Enter Password
#
3
Change Password
#
4
Passwords are required for a number of the operations described in this chapter, as well as for accessing
voice mail. Each user is assigned a unique password. When you enter your password, you identify yourself
to the system. This allows the system to block unauthorized users from forwarding your calls, retrieving
your voice mail, for example.
Note
The factory-default configuration is for all passwords to be four digits long.
Once you enter a password, the system will know who you are and you will remain “under password protec-
tion” until you hang up. This means that any further operations you may want to perform which require a
password can be done without re-entering a password.
If you attempt to perform an operation which requires a password and you have not already “gone under”
password protection, the system will prompt you for a password. If this happens, enter your password at the
prompt to complete the operation. You will then be “under password protection” from then until you hang up
the phone.
In addition, you can also “go under password protection” by doing the following:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter
. The system will ask for a password.
#
3
3. Enter your password.
4. If your password was accepted, you will get a voice prompt and another inside dial tone.
5. Perform the operation desired. Note that, instead of hanging up, you can finish one operation and start
another by using the Disconnect sequence
.
#
Flash
To change your password:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Change Password sequence . The system will ask for the old password.
#
4
41
User’s Guide
3. Enter your old password. The system will ask for the new password
4. If the old password was valid and the new password was accepted, you will get a voice prompt saying the
password has been changed.
Note
Some passwords are reserved for system use only. You will get an error message if you attempt to use
the Change Password sequence to change your password to one of the reserved passwords.
#
4
Your system administrator is in charge of assigning all passwords and permissions. In addition to allowing
you to access your voice mail and perform basic telephone operations, your system administrator can assign
you permission to:
• Change the system mode from Day Mode to Night Mode and back again.
• Override the area code lockouts in place on a particular phone with your own set of area code permissions
and lockouts.
• Barge into or Listen into other people’s calls.
• Perform system administration functions.
Ask your system administrator about the password and permissions you have been assigned.
42
Telephone Operations
Pick up
Pick Up Ring Group
0
*
Pick Up Any Ringing Phone
0 0
*
Pick Up Ringing Speaker
0 1
*
Your system administrator can group telephones together into ring groups (also called pickup groups). See
the section entitled Ring groups and Pickup groups on page 11 for details.
To pick up a ringing phone within a ring group from a phone that is not ringing:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Pick Up Ring Group sequence
, followed by the single digit representing the ring group.
0
*
You will be connected to the caller ringing the phone.
By factory default, ring group 0 is defined as the group of all extensions except the PA speaker. This means
that to pick up any ringing phone in your building, you can:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter
. You will be connected to the caller ringing the phone.
0 0
*
Note
Check with your system administrator to see how this ring group is defined for your system.
Also by factory default, ring group 1 is defined as containing the extension which rings over to the PA sys-
tem. This means that, if you hear a ringing phone over your PA system (usually a system is configured so
that this happens for incoming calls when the system is in Night Mode), to answer it, you:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter
. You will be connected to the caller ringing the phone.
0 1
*
Note
Check with your system administrator to see how this ring group is defined for your system.
43
User’s Guide
Transferring Calls
Direct (Blind) Transfer
4
Flash
Set Up Transfer
Flash 5
Complete Transfer
Flash 6
A direct (or blind) transfer is when you transfer a call to another extension without first checking at that
extension to see if the party is available. Calls may be blind transferred to any valid three digit extension,
including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.
To perform a direct (blind) transfer:
1. While connected to a caller, enter the Direct (Blind) Transfer sequence
2. Enter the number of the extension to which the call is to be transferred.
4
.
Flash
3. If your transfer was successful, you will get a confirmation message, followed by an inside dial tone.
Note
If you perform a blind transfer to an extension that has voice-mail but no one picks up, then after 20
seconds the call will go to that extension’s voice mail. However, if you perform a blind transfer to an
extension that does not have voice mail and no one picks up, then after 20 seconds the caller will be
notified that no one is there to take the call and the call will be disconnected1.
4. If your call was unsuccessful (the extension dialed was invalid, for example), you will receive an error
message and be reconnected to your call.
Another type of transfer is Transfer with Consultation. This type of transfer allows you to find the person
you want to transfer the call to and notify them that a call is coming.
To perform a Transfer with Consultation transfer:
1. While talking the caller, enter the Set Up Transfer sequence
.
Flash 5
2. You will get an inside dial tone and the caller will be put on hold.
3. Dial an extension, or a succession of extensions, to locate the party you wish to contact.
1. These are the factory-default ring delay times; your system administrator can alter this time if desired.
44
Telephone Operations
4. When you have the desired party on the line, enter the Complete Transfer sequence
.
Flash 6
5. The two parties will be connected. You will be disconnected from the call and will hear an inside dial
tone.
Note
If you cannot reach the second party or the other party does not want the call, you can retrieve the
original caller from hold using the Retrieve Call From Hold sequence
.
1
*
If you set up a transfer but do not complete it, and then forget that the party is on hold, you will get a short
reminder ring every 45 seconds1. You can retrieve a call from hold using
.
1
*
If, after setting up a transfer using
, you decide to make the call a conference call instead of com-
Flash 5
pleting the transfer, you can use the Add to Conference sequence
8
instead of the Complete Trans-
Flash
fer sequence
and you, the party you put on hold, and the person to whom you were going to
Flash 6
transfer the call will be connected together.
1. This is the factory default reminder ring time, and can be altered by your system administrator.
45
User’s Guide
Summary of the keypad sequences
Accept Calls/Do Not Disturb
•
•
Accept Calls
8
9
2
*
Do Not Disturb
*
Barge-in (See also Listen-in)
Call Forwarding
#
•
•
Forward Calls
nnn..
#
2
3
*
*
Cancel Call Forwarding
Call Waiting
•
•
•
•
Enable Call Waiting
4
*
Pick Up a Waiting Call
Flash 3
Flash
Swap Between a Current Call and a Call on Hold
Disable Call Waiting
*
5
*
Clearing a Command Sequence
Conference Calls
# #
•
•
Set Up Conference
Add To Conference
Flash 7
8
Flash
Day Ringing/Night Ringing
•
•
Enable Day Ringing
Enable Night Ringing
#
0
1
#
Disconnect From a Call
Help
#
Flash
* *
46
Telephone Operations
Hold
•
•
•
Put a Call On Hold
Flash
1
*
Retrieve a Call From Hold
1
*
Swap Between a Current Call and a Call on Hold
Flash
Hook Flash to Central Office Line (Centrex/CLASSSM)a
Inside Line (Disconnect from CO line)
Line and Extension Numbers
Flash 9
#
Flash
•
Announce Line and Extension Numbers
#
8
5
Listen-in (Screen Voice Mail) See warning belowb
•
•
Listen in to a call or voice mail in progress
Barge-in after listening
#
Flash
Operator
•
Dial the Operator
0
Outside Lines
•
Obtain an Outside Line
9
Paging
•
Default extension number for paging
111
Park Orbits
•
•
Default park orbit extension numbers
Transfer to a park orbit
100 - 110
Flash 4
Passwords
•
•
Enter Password
Change Password
#
#
3
4
47
User’s Guide
Pick Up
•
•
•
Pick Up Ring Group
0
*
*
*
Pick Up Any Ringing Phone
Pick Up Ringing Speaker
0 0
0 1
Transferring Calls
•
•
•
Direct (Blind) Transfer
Set Up Transfer
Flash 4
Flash 5
Flash 6
Complete Transfer
a. This feature must be enabled for the Central Office line you are using with Admin-
Tool. See The NexPath Telephony Server System Administration Guide.
b. WARNING: Listening-in to a conversation without the consent of one or both par-
ties may be a violation of local, state, and federal privacy laws. It is the responsibil-
ity of the user of the NexPath Telephony Server, when using features of the system,
to assure that they are in compliance with all applicable laws.
48
CHAPTER 3
Voice Mail
The NexPath Telephony Server incorporates a complete integrated voice mail system, essentially allowing
each user of the NexPath Telephony Server to have his or her own answering machine.
Each user can be assigned his or her own voice mailbox. Each voice mailbox can be associated with one (or
more) normal (voice) extensions and is assigned its own, unique extension number so that it can be dialed
directly. Voice mail boxes can also be created and utilized independently of any inside extensions.
Voice mail messages are stored in each mail box until they are specifically deleted by the user. Messages
continue to accumulate up to the maximum limits set for each mail box in the configuration set up by the
system administrator. See “Voice mail” on page 50 in the System Administration Guide for further details.
You can access your voice mail from any telephone either inside or outside your building by dialing your
voice mail extension number, or, if the system is connected to a network, by accessing your voice mailbox
from a computer. See Chapter 4: Windows Desktop Tools- NexPath Dialer starting on page 65 and Chapter
6: TelOper: the Web Browser Desktop Interface starting on page 109 for details on accessing your voice
mailbox from a LAN connected computer.
Determining if you have new messages in your voice mailbox
You have a new message or messages if you pick up your telephone and hear a “on-off-on” or “stutter” dial
tone, for a few seconds, instead of the normal, steady dial tone.
49
User’s Guide
If you have a telephone with a voice message light, one that is compatible with the VMWI or FSK signalling
technique, then the voice message light will also be illuminated, indicating new messages.
The LAN based programs NexDial, NexDirector, and TelOper, also provide computer screen indications of
unread voice mail.
Accessing voice mail from your telephone
To get into your voice mailbox:
1. Pick up any telephone in the system.
2. Enter your voice mailbox extension number (as assigned to you by your system administrator).
3. During the playing of your greeting, press the
key on your telephone.
#
4. Enter your password when prompted. If you make a mistake, you can press
and start re-entering your
#
password, or press
and return to your greeting.
*
5. If your password is accepted, you will be placed “in voice mail”, and the system will announce the num-
ber of new and old messages in your mailbox, or tell you that there are no new messages. Note that, even
if the announcement says you have no new messages, you can still play any old messages in your mail-
box by following the instructions presented below for playing back messages.
When you are “in voice mail”, there are two menus that you can access, the Main Menu and the Message
Menu. If you have unread messages, then you directly enter the Message Menu, as show in Figure 3-1
50
Voice Mail
below. Or, if you press
from the Main Menu, you will reach the Message Menu. When in the Message
1
Menu of voice mail, the buttons on your telephone will have the following meanings:
MESSAGE MENU
1
2
3
PLAY
CURRENT
MESSAGE
CALL PERSON
WHO LEFT
MESSAGE
PAUSE/
RESUME
4
5
6
FORWARD
MESSAGE
BACK
5 SECONDS
FORWARD
5 SECONDS
7
8
9
FOWARD
TO
GROUP
PREVIOUS
MESSAGE
NEXT
MESSAGE
*
0
#
DELETE
CURRENT
MESSAGE
EXIT
VOICE MAIL
RETURN TO
MAIN MENU
FIGURE 3-1. Telephone keypad when in voice mail: Message Menu
from the Main Menu, and there are messages in your voice mail box, then the first mes-
When you press
1
sage will begin playing immediately.
51
User’s Guide
If you do not have any unread messages when you enter voice mail, or you press
from the Message
#
Menu, you will be at the voice mail Main Menu. When in the Main Menu of voice mail, the buttons on
your telephone will have the following meanings:
MAIN MENU
1
2
3
GO TO
MESSAGE
MENU
SET NORMAL/
ALTERNATE
GREETING
PLAY
GREETING
4
5
6
RECORD
GREETING
PLAY
NAME
RECORD
NAME
7
8
9
CHANGE
PAGER
NUMBER
ADD
GROUP
SEND
MESSAGE
*
0
#
REMOVE
GROUP
EXIT
VOICE MAIL
HELP
FIGURE 3-2. Telephone keypad when in voice mail: Main Menu
Note
While you are “in voice mail”, the buttons on your phone will only perform the functions described
above. The other telephone system control sequences described in Chapter 2: Telephone Operations
starting on page 7 are not functional while you are in this mode. You can exit voice mail at any time
either by hanging up or by pressing the Exit Voice Mail key , at which time you will hear an
*
announcement that you are exiting voice mail and then an inside line dial tone.
To play back the messages in your voice mailbox:
1. Get into voice mail for your extension, as described above.
52
Voice Mail
2. If there are new messages, the first message will begin playing immediately. Otherwise, press the Play
key
to begin playback of the first message in your mailbox. Message are sorted into two groups,
1
unread messages, and messages that have been listened to. For each group, note that playback will start
with the oldest message in your mailbox for that group. The messages are played back oldest first fol-
lowed by the next, and finally the most recent message (in each group). Once a message has been lis-
tened to, it moves from the unread group to the listened-to group, and is placed in time order for that
group. The unread message group is played first, followed by the listened-to message group.
3. Use the keys on the telephone keypad as defined in the Message Menu diagram above (Figure 3-1) to
pause, resume, skip forward 5 seconds, jump back 5 seconds, delete, or proceed to the next or previous
message.
Note
After playback of the first message completes, the second message will not start playing until you press
the Next key , or the delete key to delete the message. If you wait a few seconds after a message
9
0
has completed, you will get a voice prompt to help you with the key assignments.
Forwarding a message to another mail box
While playing a message, or after a message has completed playing, you can forward the message to another
mailbox by pressing , then entering the mailbox extension number when prompted of the mailbox to
4
which to forward the message. You can optionally record an introduction to this message. The message,
plus introduction if recorded, will be also be prefixed with your Short Name, or your extension number, as
described below in “Recording a short name” on page 58. Complete your introduction (or skip it) by press-
ing the
pad.
key. You can also cancel the forwarding operation by pressing the
key on the telephone key-
#
*
If instead of entering a voice mail box, you enter an inside extension number, the system will forward the
selected message to the voice mail box associated with that inside extension.
Forwarding a message to a group
While playing a message, or after a message has completed playing, you can forward the message to a
group by pressing . If groups have been configured for your mailbox, then the system will announce a list
7
of groups to select from. After selecting a group from the list, you can optionally recording an introduction.
Complete your introduction (or skip it) by pressing the
key. You are then prompted to proceed to forward
#
53
User’s Guide
(copy) the message to the group selected by pressing the
key. You can cancel the forwarding operation by
#
pressing the
key on the telephone keypad.
*
In order to forward a message to a group, the group must first be added to this mail box. See “Adding a
voice mail distribution group” on page 58 for details.
Call the person who left a message
Callers can enter a call back number by pressing
back number of a person who left a message by pressing
then
after leaving a message. You can dial the call
while the message is playing, or after the mes-
1
7
3
sage has completed playing. Dialing the call back number will dial the number left by the caller, or will dial
the caller ID of the caller, if available. If the caller ID is dialed, then 11 digit calling is used, starting with a
1 followed by the area code and number. Otherwise, the call back number is dialed exactly as entered by the
caller, with no other digits prepended.
You can return to voice mail after dialing the call back number by pressing the
key.
#
Getting a help message during voice mail
Whenever you are in the voice mail Message Menu or the Main Menu and you pause for a short time, the
system will prompt you with a voice message explaining the meaning of the telephone keys with regards to
voice mail operations.
You can get help while your are in voice mail as follows:
• Enter the voice mail Main Menu and doing nothing for a few seconds.
• Touch the Pound key
while in the Main Menu.
#
• Pause a message (in the Message Menu) with the pause key
2
and then wait a few seconds.
To record your standard or alternate greeting
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting
.
#
2. Press the Record Greeting key
.
4
3. Then press
to record the standard greeting, or
2
to record the alternate greeting.
1
4. Wait for the “record greeting” voice prompt.
54
Voice Mail
5. Record your greeting.
6. After you have finished speaking, press
or
to end recording your greeting.
#
*
To listen to your standard or alternate greeting
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting
.
#
2. Press
(the Play Greeting key)
3
3. Then press
to play your standard greeting, or
2
to play your alternate greeting.
To set your Standard Greeting or Alternate Greeting
You can choose between two greetings for your voice mail box. This is useful if you have a regular daily
1
greeting and a different greeting when you are out of the office. The Set Normal/ Alternate greeting key
toggles between these modes. To set you standard or alternate greeting do the follow:
2
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting
.
#
2. Press
2
to toggle the greeting mode between standard and alternate. The system will announce the set-
again from the Main Menu.
ting: Standard or Alternate. It will stay in this mode until you hit
2
Note
If you have not recorded your own personal Standard or Alternate greeting, then the system standard
greeting will be used: “The person you dialed is not available...”.
Accessing your voice mail from an outside line
To access your voice mailbox from outside your facility:
1. Dial your company and wait for your system to pick up.
2. During your company’s auto-attendant greeting, dial your voice mail extension number (as assigned by
your system administrator). Or, if your company phone is generally answered by a receptionist, have the
receptionist transfer you to your voice mail box extension.
3. During the playing of your greeting, press the
key on your telephone.
#
55
User’s Guide
4. Enter your password when prompted. If you make a mistake, you can press
and start re-entering your
#
password, or press
and return to your greeting.
*
5. If your password is accepted, you will be placed “in voice mail”, and the system will announce the num-
ber of new and old messages in your mailbox, or tell you that there are no new messages. Note that, even
if the announcement says you have no new messages, you can still play any old messages in your mail-
box by following the instructions presented above for playing back messages.
6. Use the telephone keypad as described in the diagrams on page 50 and page 52 to play back your mes-
sages. Note that if you do not remember the key sequences available, you can wait a short time and the
system will announce them to you.
Note
If you do not remember your voice mail extension number, you can dial your normal extension number
and wait for it to roll over to voice mail.
Getting into your voice mail box if your mailbox is full
If your voice mailbox is full and you try to access your voice mailbox from a telephone, you will get a, “This
voice mailbox is full” message. You can still get into your mailbox from your telephone, however, by first
“going under password protection” as follows:
1. Pick up a phone, or otherwise get an inside line dial tone.
2. Enter
. The system will ask you for your password.
#
3
3. Enter your password.
4. If your password is accepted, you will get a voice prompt and another inside line dial tone.
At this point, you are “under password protection” and you can enter your voice mail extension to get into
your mailbox. Once in voice mail, all of your normal voice mail functions will be available, such as
for
1
PLAY,
for DELETE CURRENT MESSAGE, etc. Removing some of the messages in your mailbox at
0
this time will eliminate the “mailbox full” problem.
You can also enter the , and then your password, during the announcement that the mail box is full.
#
Alternately, if you are connected to the NexPath Telephony Server over a network, you can use the NexDial
or TelOper program to delete messages from your voice mailbox. You can also use NexDial or TelOper to
copy messages from your voice mailbox to a local computer for storage.
56
Voice Mail
To enter a numeric pager number
You can program any voice mailbox to dial a numeric pager when a new voice mail message is received.
The pager will be sent the caller ID of the person that left the message if you have caller ID enabled from
your telco, and the caller ID is not blocked or unavailable from the call. In the event the caller ID is unavail-
able, the extension number of the central office line that the call came in on is sent to the pager. In addition,
the voice mail box number and the number of new messages is also sent to the pager.
To announce your numeric pager number do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hit-
ting
.
#
2. Press
(the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox, to announce your pager number.
3. Press any key but or to return to the Main Menu in voice mail.
0
*
To delete your current pager number, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hit-
ting
.
#
2. Press
(the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox.
3. Then enter to delete the current pager number and disable paging.
0
To enter a new pager number, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hit-
ting
.
#
2. Press
(the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox.
key.
#
*
If your pager number is a long distance (10 digit) number, then you must precede it with a “1”. The system
does not automatically add a “1” to 10 digit numbers.
After pressing
(the Change Pager Number key), all digits except
or
function as shown in Figure 3-
7
0
*
2 on page 52, to return to the Main Menu in voice mail. After one of these digits is pressed, the digits
0
and
resume their regular functions as show in the Figure.
*
57
User’s Guide
The NexPath Telephony Server is compatible with numeric pagers that accept the entry immediately after
answering the call. Pagers that have an attendant menu, or require additional PIN numbers to be entered, are
not compatible with the current release of the software.
Note
Additional pager characteristics may be set using TelOper or NexDial.
Recording a short name
You should record a short name for your voice mail box, since this is the announcement that is prepended to
any message that is copied (forwarded) to another voice mail box. Otherwise, the copied message will be
identified as “Extension 501” or the like.
When you record your short name, it is copied to the file dial_nnn.au (nnn is the extension number, such as
301) in the auto-attendant area, and is used by the Dial By Name auto-attendant to announce your extension
prior to transfer. All extensions that forward to this voice mail box will have the file dial_nnn.au updated by
the new short name recording.
To record a short name, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting
.
#
2. Press
and begin speaking at the “recording” prompt. You have three seconds to say your name, and
6
then recording automatically stops.
3. You can play your short name by pressing
(make sure you are in the Main Menu as described in #1).
5
Adding a voice mail distribution group
You can use the telephone keypad to add a voice mail distribution group, to which you can distribute (or for-
ward) messages. Only system groups, i.e., groups created by the system administrator, can be added using
the telephone keypad. See “Voice Mail Distribution Groups” on page 78 in the System Administration
Guide for details on adding system groups. User groups can be added using the Windows program NexDial.
See “Adding and Using Voice Mail Distribution Groups” on page 87 in this manual.
Voice mail distribution groups must first be added before they can be used to which to send messages.
Select which group you want to add as announced by the voice prompts.
58
Voice Mail
The addition of a system voice mail distribution group makes it available for forwarding only in the current
voice mail box.
Note
You cannot forward or send messages to groups unless the group has been added for use by this voice
mail box. You can only add system groups from the telephone keypad. System groups are created by
the system administrator. See “Voice Mail Distribution Groups” on page 78 of the System
Administration Guide. You can create your own private distribution groups (user groups) using
NexDial. See “Adding and Using Voice Mail Distribution Groups” on page 87 for details.
Removing a voice mail distribution group
Voice mail distribution groups can be removed from the list of groups for this mail box, by pressing
from
0
the Main Menu. Follow the voice prompts and select which group you wish to remove. If you do not make
a choice, after a few seconds, the system will return to the Main Menu.
The removal of a system voice mail distribution group only affects the current voice mail box.
Sending a message directly from voice mail
It is possible to record a new message while in voice mail, and send it to either a group or another voice mail
box. This feature is selected from the Main Menu, by pressing the
9
key. You will be prompted to first
record your message, then, allowed to choose whether you want to send the message to a voice mail box or a
group. If you select a group, you will be prompted to select the group from the list of groups configured for
this mail box. See “Adding a voice mail distribution group” on page 58 above.
During recording of your message after pressing the
9
key, you can press the
key at any time and the
1
system will pause recording and announce a menu of options. These options are similar to the options avail-
able to a caller while leaving a voice mail message (see below), and allow you to use the NexPath Tele-
phony Server as a simple transcription device. You can replay the message, pause it, skip forward or back 5
seconds, and resume recording or record over portions of the message. If you resume recording, you must
press the
key to pause recording and access this menu again.
1
59
User’s Guide
During recording of a message after the Send Message command, you can press , and you will be
1
prompted with the following choices: .
Rewind and Play: Rewind and play message from the beginning.
Pause/Resume: Toggle between playing and pausing.
1
2
3
Record: Begin recording at the current location in the message (if not at the end of the
message, over-writing the message at that point).
Rewind and Record: Start over and re-record the message from the beginning.
Back 5: Skip back 5 seconds and begin/continue playing this message.
Forward 5: Skip forward 5 seconds and begin/continue playing this message.
Call back number: Enter a call back number.
4
5
6
7
#
Send: Send the message.
Cancel and return: Cancel the message, and go to the Main Menu.
*
The system announces the menu of choices to assist the caller, after a user presses
while in the recording
1
mode of the Send Message command.
If you resume recording and want to pause again, you must press the
key to access this menu again.
1
60
Voice Mail
The following pictorial diagram shows the options as listed in the table above, for the Send Message com-
mand, after pressing
during recording:
1
PRESS 1 DURING RECORD
(SEND MESSAGE)
1
2
3
REWIND &
PLAY
MESSAGE
PAUSE/
RESUME
RECORD
4
5
6
REWIND &
RECORD
BACK
5 SECONDS
FORWARD
5 SECONDS
7
8
0
9
ENTER
CALL BACK
NUMBER
*
#
CANCEL &
GO TO
SEND
MESSAGE
MAIN MENU
FIGURE 3-3. Keypad options for Send Message after pressing
during Record.
1
61
User’s Guide
Features Available When Leaving a Message
There are a number of features that are available when a caller is leaving voice mail. You may want to make
the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending
on whether the voice mail greeting is still in progress, or recording has begun. This is described below.
Keys that callers can use during the greeting when they are in voice mail
You may want to let callers know they can press the following buttons while listening to your greeting but
before recording begins:
Go to the extension defined as the operator’s extension by your system administrator
0
Exit voice mail and go to the extension defined as the voice mail exit extension by your
system administrator (usually the top of the day auto-attendant)
1
Skip the rest of the greeting and go directly to record
*
Keys that callers can use during or after recording a message
After recording begins, callers can press , and they will be prompted with the following choices: .
1
Operator: Send the message, and go to the extension defined as the operator’s exten-
sion by your system administrator
0
Rewind and Play: Rewind and play message from the beginning.
1
Pause/Resume: toggle between playing and pausing.
2
Record: Begin recording at the current location in the message (if not at the end of the
message, over-writing the message at that point).
3
Rewind and Record: Start over and re-record the message from the beginning.
4
Back 5: Skip back 5 seconds and begin/continue playing this message.
5
Forward 5: Skip forward 5 seconds and begin/continue playing this message.
6
Call back number: Enter a call back number.
7
62
Voice Mail
Send and exit: Send the message, and go to the extension defined as the voice mail
exit extension by your system administrator (usually the top of the day auto-attendant)
#
*
Cancel and exit: Cancel the message, and go the extension defined as the voice mail
exit extension by your system administrator (usually the top of the day auto-attendant)
The system announces the menu of choices to assist the caller, after they press
while in the recording
1
mode.
63
User’s Guide
64
CHAPTER 4
Windows Desktop Tools-
NexPath Dialer
NexPath provides a network-based dialer application called NexDialTM for use on Win95/98/ME and
WinNT4/2000 systems with the Release 6 software. NexDial is similar to Microsoft's dialer, but includes the
many features of the NexPath system, such as hold, transfer, consultation transfer, conferencing, and addi-
tionally voice mail access. There is also a Voice Mail indicator and a Do Not Disturb indicator. You can
maintain your own phone book, and view and filter the call log.
The NexDial program interfaces to the NexPath system using the Nexpath API, a LAN-based Simple Com-
puter Telephony Protocol (SCTP) that is more powerful and far easier to use than Microsoft TAPI. NexDial
was the first commercial implementation of SCTP. SCTP is an emerging new standard for client-server
computer telephony.
The NexDial program will run on any Win95/98/ME or WinNT 4.0/2000 system with TCP/IP installed.
You must have TCP/IP installed and configured, and an IP address and/or a system name assigned to the
NTS Server, in order for NexDial to be able to contact the NTS Server. See the chapter Network Installa-
tion starting on page 21 of the System Administration Guide for details on connecting the NexPath Tele-
phony Server to a network.
65
User’s Guide
Installing the NexDial dialer program
1. Insert the NexPath Telephony Server Release 6 CD-ROM in the Win95/98/ME or WinNT/2000 system
from which you want to run the dialer.
2. Click on Start, then Run, then Browse and select the file setup.exe in the Release6\NexPathDialer sub-
directory of the CD-ROM. Follow the prompts to install the program on your system.
Note
If you are upgrading a previous version of NexDial, it is not necessary to uninstall the previous version
of NexDial. The Install program will copy your configuration data to the proper place in the Windows
Registry, and label your current configuration Default as described in the steps below. The old version
of the NexDial executable will be overwritten with the new version.
Configuring the dialer
FIGURE 4-1. Configuration Management Screen
1. Once installed, start the NexDial program by clicking on Start, then Programs, then NexPath Dialer,
then NexDial.
66
Windows Desktop Tools- NexPath Dialer
The NexDial Configuration Management window shown above will only appear if you have more
than one configuration defined. In situations where this is the first installation, there will not be any
configurations defined. In this event, click on Add, and a window will pop up prompting you for a con-
figuration name. Enter a descriptive name, such as “Ext. 301” and click OK. The Configuration win-
dow will then appear as show in Figure 4-2. You can then enter the system parameters as described
below.
Otherwise, if you have previously installed a version of the Dialer that did not have configuration man-
agement, your previous entry will get converted to a configuration named “Default”.
The configuration management screen is used to manage multiple dialer windows on the same client
computer. This will allow you to have several dialer windows running, each logged into a different
extension, or, if necessary, different NexPath Servers.
67
|
